My Prime Portal

How can we help you?

All FAQs

  • I own a freehold house, why do I have to pay service charge?

    Even if you own a freehold house, you might still pay a service charge if your property has shared areas like roads, garden areas, or drainage systems that aren’t maintained by the local council.

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  • Is your company too large for our site?

  • How comprehensive a panel of contractors do you have?

  • How can I obtain a management pack / LPE1?

  • What is a service charge?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.