Portal

How can we help you?

How comprehensive a panel of contractors do you have?

We do not have any Prime employed or affiliated contractors.
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Where can I obtain a copy of my lease?

We can look into obtaining a copy of your lease for a fee of £60, or alternatively, you can download it directly from the Land Registry.
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I am going to sell the property, what happens to my service charges?

We advise setting up monthly payments until the sale is complete.
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How many blocks do your PM’s manage?

Each development will have a dedicated property manager who has senior support from their team supervisor.
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I have received a final demand on my account, how can I dispute this?

After we have sent a reminder chaser, if payment is not forthcoming then a final demand will be applied to your account resulting in a £50 admin fee.
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Right to manage

Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.
Prime’s Process

Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.
Service pricing

Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

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