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How can we help you?

How do I report about a nuisance from my neighbour?

If you're experiencing a nuisance from your neighbour, please report it to your property manager in the first instance.
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How will you deal with the outgoing managing agent?

New clients should expect that we will process and deal with the handover of client records from any previous managing agent.
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Is your company too large for our site?

No, while we are a growing company, our structure ensures that all sites, regardless of size, receive the same level of dedicated service and attention.
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When are my service charges due?

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I have received a final demand on my account, how can I dispute this?

After we have sent a reminder chaser, if payment is not forthcoming then a final demand will be applied to your account resulting in a £50 admin fee.
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Right to manage

Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.
Prime’s Process

Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.
Service pricing

Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

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