Portal

How can we help you?

How can I report faults?

You can report faults to us in many ways.
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Can I keep a pet in my property?

You will likely need permission to keep a pet, as outlined in the terms of your lease.
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I own a freehold house, why do I have to pay service charge?

Even if you own a freehold house, you might still pay a service charge if your property has shared areas like roads, garden areas, or drainage systems that aren’t maintained by the local council.
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How can you convince us that you can offer a quality service at a fair cost?

We regularly review our service experience with contractors we use and discuss improvements and suggestions.
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How can I obtain a management pack / LPE1?

To obtain a management pack/LPE1, please follow the link here: https://legal.primepm.co.uk/lpe1-options/
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Right to manage

Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.
Prime’s Process

Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.
Service pricing

Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

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