My Prime Portal

How can we help you?

  • Service Charge
  • Faults
  • Parking
  • Fire Safety

FAQs that might help you:

  • How do I pay you?

    You can pay online via our portal or by bank transfer, standing order and cheque.

    Read more
  • Do you offer an out-of-office hours service for emergencies?

  • What is a balancing adjustment/charge?

  • How will you deal with the outgoing managing agent?

  • Do I have to buy contents insurance for my flat?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.