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How can we help you?

I own a freehold house, why do I have to pay service charge?

Even if you own a freehold house, you might still pay a service charge if your property has shared areas like roads, garden areas, or drainage systems that aren’t maintained by the local council.
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I am going to sell the property, what happens to my service charges?

We advise setting up monthly payments until the sale is complete.
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When are my service charges due?

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How do I report about a nuisance from my neighbour?

If you're experiencing a nuisance from your neighbour, please report it to your property manager in the first instance.
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How will you ensure our small site receives adequate attention?

We group smaller sites within the same portfolio to ensure they receive the appropriate level of time, care, and attention.
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Right to manage

Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.
Prime’s Process

Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.
Service pricing

Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

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