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How can we help you?

Where can I obtain a copy of my lease?

We can look into obtaining a copy of your lease for a fee of £60, or alternatively, you can download it directly from the Land Registry.
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What is ground rent?

Ground rent is a regular rental payment for the occupation of part of an area of land.
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How do I report about a nuisance from my neighbour?

If you're experiencing a nuisance from your neighbour, please report it to your property manager in the first instance.
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How do you deal with unpaid service charges?

We have a policy and procedure followed by all employees.
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Can I keep pets?

The answer depends on what your lease says.
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Right to manage

Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.
Prime’s Process

Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.
Service pricing

Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

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