Portal

How can we help you?

Why do I have to pay a service charge?

Your service charges cover the communal costs of maintaining your block.
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Do I need to tell you if I'm letting my property?

Yes, please let us know if you intend to let your property, as your lease may contain specific requirements or restrictions related to subletting.
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I have received a final demand on my account, how can I dispute this?

After we have sent a reminder chaser, if payment is not forthcoming then a final demand will be applied to your account resulting in a £50 admin fee.
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How much notice do you require to take on a new site?

Ideally, we require three months’ notice. However, we have successfully taken on sites with shorter notice periods.
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I have just bought the property and have an outstanding amount from the previous owner!

When the property changes hands, the account goes into the new lease holder's name; however, the financials are negotiated during the sale of the property between the vendors and the buyers' solicitors.
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Right to manage

Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.
Prime’s Process

Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.
Service pricing

Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

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