My Prime Portal

How can we help you?

  • Service Charge
  • Faults
  • Parking
  • Fire Safety

FAQs that might help you:

  • What is a balancing adjustment/charge?

    In normal circumstances, most leases allow for advanced billing based on an estimate of charges for the year ahead.

    Read more
  • How do you deal with lessees in breach of their leases?

  • How do you hold our service charge funds?

  • How comprehensive a panel of contractors do you have?

  • What is your arrears process?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.