My Prime Portal

How can we help you?

All FAQs

  • Why do I have to pay a service charge?

    Your service charges cover the communal costs of maintaining your block.

    Read more
  • Do I need to tell you if I'm letting my property?

  • I have received a final demand on my account, how can I dispute this?

  • How much notice do you require to take on a new site?

  • I have just bought the property and have an outstanding amount from the previous owner!

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.